FAQs
Arrival and departure
Arrival possible from 3:00 p.m. - beforehand only luggage drop-off. Departure by 11:00 a.m Late departure until 1:00 p.m. – only by arrangement and for a fee
Cancellation
free of charge up to 3 days before arrival
after that (less than 72 hours) - 90% of the total travel price
No-show or cancellation on the day of arrival – 100% of the total travel price
Please note special cancellation conditions if you have not booked directly through us!
Dogs
Dogs are welcome, but must be specified when making the reservation as they are only allowed in certain rooms. We charge EUR 15.00 per dog per night (no food or extras included) with a maximum of 2 dogs per room.
Voucher/Pre payment
Are you paying with a voucher or have you already transferred money? Please let us know upon arrival so that we can check accordingly.
Local tax
April to November EUR 4.00 per adult / EUR 2.00 per child aged 6 and over
November to April EUR 2.00 per adult / EUR 1.00 per child from 6 years
50% discount for severely disabled people with 50% disability and more with proof.
Business travelers are free for the first 2 days of their stay.
Parking
Due to our location in Meersburg's old town, we do not have any parking spaces directly at the house and cannot reserve parking spaces in the nearby parking garage/space, as our parking quotas are very limited. We charge EUR 15.00 per night for a parking space from our allotment (can be booked upon arrival, subject to availability). The corresponding authorization card can be used until 11:00 a.m. on the day of departure.
Breakfast
We serve our breakfast buffet daily from 7:00 a.m. to 10:00 a.m. in our dining area.
Payment
EC-card, Visa and Mastercard as well as AmericanExpress, cash or advance payment possible. If paying with an existing gift voucher, please inform us of this upon arrival.
Allergies and intolerances
Please inform us up to 3 days before arrival so that we can organize the appropriate arrangements.