Booking Conditions
Arrival and departure
On the day of arrival, your room will be available from 3:00 p.m. If you arrive in Meersburg earlier, you are welcome to leave your luggage with us. However, check-in is only possible from 3:00 p.m. On the day of departure, your room will be available until 11:00 a.m. If you are leaving later, please let reception know in good time. Late departures must be made by 1:00 p.m. and will be charged at EUR 25.00.
Cancellations
If you book directly with us, cancellation is possible free of charge up to 3 days before arrival. Cancellations less than 3 days (72 hours) will result in a charge of 90% of the total travel price. If you do not arrive or cancel on the day of arrival, we will charge 100% of the total travel price. Cancellations must always be made in writing.
If you have not booked directly with us but, for example, via booking portals, the respective cancellation fees of the provider apply. Please note that the cancellation must also be made there.
Dogs
We are also happy to welcome your four-legged companion. Please note that dogs must be specified when making your reservation, as we only accept dogs in certain rooms. In addition, a maximum of 2 dogs are allowed per room. For dogs - regardless of size - we charge EUR 15.00 per day and dog (without food or extras). We ask that you leave your dog alone in the room for a maximum of breakfast or dinner. Dogs are also welcome in our restaurant, but we ask that you leave your dog on the floor and not on chairs or benches.
Voucher or advance payment
If you have already paid for your stay or are using a voucher to pay, please inform us upon arrival so that we can check this immediately and there are no misunderstandings when you leave.
Tourist tax
During your stay we are obliged to charge tourist tax per person per night. This is shown separately on the invoice and is tax-neutral.
The city administration has set the following for 2024:
from April to November EUR 4.00 per adult and EUR 2.00 per child aged 6 and over.
from November to April EUR 2.00 per adult and EUR 1.00 per child aged 6 and over.
Severely disabled people with a degree of severity of at least 50% receive a 50% discount with proof.
For the tourist tax you will receive the "EchtBodenseeCard" on arrival, which you can use to enjoy many benefits in the entire Lake Constance region.
If you are staying with us for professional reasons, please let us know when you arrive, as the tourist tax will only be charged from the 3rd night onwards.
Parking
Our listed building is located right in Meersburg's old town, which is why we unfortunately cannot offer you parking spaces directly at the building. The parking spaces we rent are located at the ferry dock (approx. 5 minutes' walk). A binding reservation of parking spaces is NOT possible as the number of spaces available to us is limited. To load and unload your luggage, you can drive directly to our hotel / entrance at Bismarckplatz 5, where we will inform you about parking options within our contingent or, if applicable, municipal parking spaces. We charge EUR 15.00 per night for a parking space from our contingent. The parking spaces can be used until 11:00 a.m. on the day of departure.
Hotel facilities
Our rooms are spread over three floors and have either a direct view of the lake, a view of the west side of the lake or no view of the lake. Please make sure you specify what you want when booking. All rooms have their own bathroom. You can reach all three floors via reception either via our staircase or with our elevator. The quickest way to the breakfast room and our restaurant is via our internal wooden staircase. Please note that there is no other elevator here. If you have difficulty walking or need assistance, use the elevator to the reception and around the hotel to get to the breakfast room and restaurant. We offer a restaurant with regional delicacies as well as a wonderful terrace, which is a great place to linger in the summer months. Please note that we can only accept reservations for the indoor area.
Breakfast
We serve breakfast daily from 7:00 a.m. to 10:00 a.m. in buffet form in our breakfast room on the ground floor. A reservation is only necessary for external guests.
Children or extra guests
In order to prepare your room as best as possible, we ask you to inform us of the age of any children or fellow travelers when booking so that we can add an extra bed accordingly. We are happy to provide a child's bed for EUR 10.00 per night. Alternatively, we also offer family rooms, suites with an extra bed or double rooms with an extra bed for more than two people. The price depends on the age of the children / accompanying person.
Payment
We accept all common cards such as EC card, Visa or Mastercard and American Express. Of course, you can also pay in cash or by bank transfer in advance. Please let us know briefly if you are making an advance transfer so that we can check the receipt of payment and assign it to your booking.
Allergies and intolerances
If you have an allergy or intolerance, please inform us at least 3 days before arrival so that we can organize everything for your stay.